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Frequently Asked Questions

1. What is the cost of shipping for my order?

Because of the variety of sizes and weights of our inventory items, and all the locations of our customers, determining the cost of shipping is different for each order. We wish we had a handy calculator online to provide you upfront with a total, but unfortunately we don't. We will be very happy to calculate the total cost for you, all you have to do is ask! Please provide us with a full shipping address, and indicate whether it is to a residence or a commercial location!

2. Do you carry items not mentioned on your website?

The general rule of thumb is "if you can't find it, we probably don't have it," but it doesn't hurt to ask! Many times we can special order what you need.

3. What do you *not* sell for mobile homes?

We do not sell axles, wheels, floorboard, security alarm systems, audio equipment, wallpaper, ceiling panels, curtains, fireplaces or accessories, bi-folding or mirrored closet doors, bay windows, awnings or awning supports, kitchen cabinets, countertops, sink basins, or welcome mats.

4. What will you not ship?

Small amounts of wallboard and wall paneling. No matter how securely we package these items, they never make it intact. Also, we are not certified by the U.S. government to ship hazardous items by any mode of air transportation (which includes aerosol cans, plumbing cements, or any chemical that is flammable or considered a dangerous good). If you live near our warehouse (within 100 miles) we will be happy to personally deliver any of the above items to you for a nominal fee. You are also very welcome to come to our warehouse and pick them up (bring a trailer for the big stuff).

5. Can I pay without a credit card?

Absolutely. Money orders and cashier's checks are acceptable. We will also accept a personal check, but we require 10 days to clear out-of-state checks. We don't recommend that you send cash in the mail. As with credit cards, we must receive your payment before we can ship.

6. What is the normal delivery time for my order?

Delivery times will vary based on where you live. Allow 2-5 business days for freight shipments, FedEx Ground, DHL Ground and US Postage parcel shipments if you live in the contiguous United States. Most customers in Texas should receive their shipment 1 or 2 business days. Please allow 1-2 weeks time if you live outside the 48 contiguous United States. Some special items may require a longer lead shipping time.

7. Can you tell me what I need for the make and model of my home?

There are so many different makes and models of mobile homes we cannot keep up with all of them. Most of the items we carry are standards for the majority of mobile homes and should work for you! The more information you can give us about an item to replace, the better we can help you. If we can't help you, our best recommendation is to contact the manufacturer of your home, or keep searching on the internet!

9. Do you have a mailing list?

We have an e-mail list and we send out no more than one email per month to announce sales and other important news concerning our inventory. If you would like to be a part of our mailing list, simply email us and request to be added. You may opt to be removed from the list at any time.

10. How can I keep the cost of shipping and handling down?

Remember that it's always cheaper to use a commercial shipping address, which can be anything but a residence. Some examples are your workplace, a gas station near you, or your dentist's office. Also remember that buying more items usually brings down the relative cost of shipping. We can and will combine shipping whenever possible. Freighting one door is relatively more expensive when compared to freighting three doors, so we encourage you to consider other items we may have available when you order, so that you can receive the best value for your shipping!

11. What do the letters "R and G" stand for in your company name?

Mr. Roy and Georgia Bean are the founders of R & G Supply. They used their initials to name their new company in 1978.

12. Do you have other locations, or can you help me find a supply store closer to my home?

We only have one location near Fort Worth, Texas. We have no desire to open a second location anywhere, because, we believe, we would not have the same control over the quality of our operations. We are not familiar with all our competitors from other areas outside of our own limited knowledge, and we really don't want to send you somewhere else anyway!

13. Which credit cards will you take?

We accept Visa, MasterCard, Discover, and American Express.

14. What is your return policy?

We will not accept returns on special orders, discontinued items, non-stock items or damaged items. We are under no obligation to accept returns, unless we make a mistake in filling your order.  When our mistake causes a need to return an item, we will do what it takes, at our expense, to correct our mistake. On all other returns we charge a 20% restocking fee, and we reimburse you for the merchandise only.  You must arrange your own return shipping. Returned merchandise must be in the same condition in which it was delivered to you. We will issue credit back to you upon receipt of returned merchandise.

15. Are you hiring?

If you are the right person to work for us we will consider you. Please inquire here.

16. May I come to your location to pick up my merchandise, to avoid shipping costs?

Yes! Our warehouse is open to the public from 8 until 5 Monday thru Friday. We recommend that you bring the appropriate vehicle to carry your order, along with your own ropes and fasteners. We won't charge you a penny in shipping if you come and get it yourself! And we'll even help you load it and tie it down!

16. Do you have a catalog?

We are sorry but we no longer have a printed catalog available. Our website serves as our complete, up-to-date catalog. We are currently working on a downloadable PDF file that we should have ready in the near future!

If we didn't answer your question here, please email us!

	"Serving You Best"
	Please Order by Part Number!

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