Frequently Asked Questions
We hear the same questions all the time, so you may very well find your answers right here!
1. What is the cost of shipping for my order?
It depends on the amount of items, the weight and size of the package or pallet and where it is being shipped! You can get shipping estimates in your shopping cart. We try to combine shipping whenever possible to give you the most economical shipping rate. Shipping rates will be higher for more expedited shipments. If you don’t think the estimate in the shopping cart is correct, you can “Request a Quote” and we will be very happy to give it another look, all you have to do is ask! Please provide us with a full shipping address including zip code to a residence or a commercial location!
2. How do I pay for my order?
We accept Visa, MasterCard, Discover, American Express, PayPal, cash, money orders and cashier’s checks. Sorry, but we will not accept personal checks. We must receive your payment before we can ship! Please do not send cash by mail!
3. Do you have other locations, or can you help me find a supply store closer to my home?
We only have one location near Fort Worth, Texas. We have no plans at this time to open another location anywhere, because, we believe, we would not have the same control over the quality of our operations. We are not familiar with all our competitors from other areas outside of our own limited knowledge, and we really don’t want to send you somewhere else anyway! Our best advice is use Google!
4. How can I save on shipping and handling costs?
If you can pick it up at our location, there are no shipping costs.
When we do ship it’s always cheaper to go to a commercial shipping address where there are no bedrooms. If you work from your home, that’s still a residence, and we have to charge accordingly. When we ship by LTL freight the best business to ship to is one with a dock or a forklift.
Also remember that buying more items usually brings down the relative cost of shipping. We’ll combine shipping whenever possible!
5. May I come to your location to pick up my merchandise, to avoid shipping costs?
Yes! Our warehouse is open to the public from 8 until 5 Monday thru Friday. We recommend that you bring the appropriate vehicle to carry your order, along with your own ropes and fasteners, because we don’t supply them. We’ll even help you load it and tie it down!
6. What is your return policy?
We will not accept returns on special orders, discontinued items, non-stock items, items we cut down at your request, or damaged items.
We are under no obligation to accept returns, unless we made a mistake in filling your order. When our mistake causes a need to return an item, we will do what it takes, at our expense, to correct our mistake.
On all authorized returns we charge a 20% restocking fee, and we reimburse you for the merchandise only.
You must arrange your own return shipping. Returned merchandise must be in the same condition in which it was delivered to you. We will issue credit back to you upon receipt of returned merchandise.
7. What is the normal delivery time for my order?
That’s a loaded question! Delivery times will vary based on where you live, what you have ordered, and how we ship it. Allow at least 2-5 business transit days for freight shipments, FedEx Ground and US Postage parcel shipments if you live in the contiguous United States. Most customers in North Texas should receive their shipment 1 or 2 business days. Please allow 1-2 weeks time if you live outside the 48 contiguous United States. Some special items may require a longer lead shipping time.
A word of advice- try not to schedule a contractor to work on your home based on when you anticipate your order to be delivered, unless you have purchased guaranteed shipping. In a perfect world everything shows up on time, but this is the real world. We can only do our best!
8. What will you not ship?
We will not ship wallboard, wall paneling, sheetrock or ceiling panels under any circumstances. No matter how securely we package these items, they never make it to their destination intact.
Also, we are not certified by the U.S. government to ship hazardous items by any mode of air transportation (which includes aerosol cans, plumbing cements, any chemical that is flammable or considered a dangerous good, or fire extinguishers).
If you live near our warehouse (within 100 miles) we will be happy to personally deliver any of the above items to you for a nominal fee, with the exception of ceiling panels. You are also very welcome to come to our warehouse and pick them up (bring a trailer for the big stuff).
9. Do you carry items not mentioned on your website?
The general rule of thumb is “if you can’t find it on our website, we probably don’t offer it,” but it doesn’t hurt to ask! Sometimes we have a magic card up our sleeve and can maybe special order what you need.
10. What do you *not* sell for mobile homes?
We do not sell axles, wheels, floorboard, security alarm systems, audio equipment, wallpaper, curtains, fireplaces or accessories, bi-folding or mirrored closet doors, bay windows, awnings or awning supports, kitchen cabinets, countertops, sink basins, lumber or welcome mats.
11. Can you tell me what I need for the make and model of my home?
We cannot do that- it’s not like the car industry. There are so many different makes and models of mobile homes we cannot keep up with all of them, and many of the manufacturers are out of business. Even the manufacturers still around today will change up materials in the middle of a run when necessary.
Most of the products we sell will work for the majority of mobile homes and should work for you!
The more information you can give us, the better we can help you. We need measurements and photos are also very helpful.
If we can’t help you, our best recommendation is to contact the manufacturer of your home (if they still exist), or keep searching on Google (which exists)!
12. What do the letters "R" and "G" stand for in your company name?
Mr. Roy and Georgia Bean founded and own R & G Supply. They used their initials to name their new company in 1978.
13. Do you have a mailing list?
We have an e-mail list to announce sales and other important news concerning our company.
If you would like to be a part of our mailing list, please sign in at our home page. Thank you!
14. Are you hiring?
If you are the right person to work for us we will consider you. Email us at firstname.lastname@example.org
If we didn’t answer your question here
“Serving You Best”